1. General Bookings (including courses and individuals)

a. The contract shall be formed when Rowing Adventures Ltd. acknowledge acceptance of the customer’s booking and have received the required payment.

b. Group bookings of less than eight must confirm their activities by full payment.

c. Participation in adventurous activities entails some risk of injury. All staff employed to run activities for Rowing Adventures Ltd. are trained and appropriately qualified to run activity sessions and act in order to limit the risk of injury. Participants must however acknowledge the inherent risks and act in their own best interests.

d. Places on advertised rowing courses will be confirmed by Rowing Adventures Ltd. on receiving full payment.

e. Any customer under the age of 18 years must have the explicit permission of his/her parent or guardian before being able to take part in any activity/course offered by Rowing Adventures Ltd. The parent or guardian needs to be aware and accept the risks involved in adventure activities and satisfy them accordingly and accept the Rowing Adventure Ltd Terms and Conditions on behalf of their minor.

f. All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the Activity Provider.

g. All information is produced in good faith and it is accurate at the time of going to press only.

2. Corporate and Social Group Bookings (8+ individuals)

a. Provisional bookings must be confirmed by the payment of a 50% non-refundable deposit. We’ll invoice you for your deposit when we send you your programme for approval.

b. We will base your deposit amount on the number of participants confirmed at the time of booking.

c. Other than account customers, full payment (remaining 50%) is required 2 weeks before the date of activities.

d. Should a booking be made within 2 weeks of the date of arrival, the whole fee is required at the time of booking.

e. Alterations to participant numbers must be made no later than 2 weeks prior to your activities when you will receive your final balance invoice. In the case that numbers do change within 2 weeks of your activity, it’s at the discretion of Rowing Adventures Ltd. to accommodate this.

f. Invoices are to be settled within 30 days of the issue date (interest will be added to overdue payments). Deposit payments not settled in good time may result in the release of the booking/session/activities currently being held. You will receive written notification if this is likely to occur.

g. In the event of a cancellation, we must receive this in writing no later than 2 weeks before your activity. Full payment will be still required for cancellations made with less than 2 weeks notice.

h. If any cancellation brings the number in your group below the minimum number to qualify for a particular price, then the price will be adjusted accordingly.

i. Rowing Adventures Ltd. reserves the right to offer alternative activities, should participant numbers fall below the required minimum numbers for your activity.

3. Education Group Bookings (8+ individuals)

a. Provisional bookings must be confirmed by payment of a 10% non-refundable deposit. We’ll invoice you for your deposit when we send you your programme for approval.

b. We will base your deposit amount on the number of participants confirmed at the time of booking.

c. We will then require the next 40% of your total balance as an interim payment, 8 weeks prior to the date of your activities.

d. Other than account customers, full payment (remaining 50%) is required 2 weeks before the date of activities.

e. Should a booking be made within 2 weeks of the date of arrival, the whole fee is required at the time of booking.

f. Alterations to participant numbers must be made no later than 2 weeks prior to your activities when you will receive your final balance invoice. In the case that numbers do change within 2 weeks of your activity, it’s at the discretion of Rowing Adventures Ltd. to accommodate this.

g. Invoices are to be settled within 30 days of the issue date (interest will be added to overdue payments). Deposit payments not settled in good time may result in the release of the booking/session/activities currently being held. You will receive written notification if this is likely to occur.

h. In the event of a cancellation, we must receive this in writing no later than 8 weeks before your activity. Full payment will be still required for cancellations made with less than 2 weeks notice.

i. If any cancellation brings the number in your group below the minimum number to qualify for a particular price, then the price will be adjusted accordingly.

j. Rowing Adventures Ltd. reserves the right to offer alternative activities, should participant numbers fall below the required minimum numbers for your activity.

4. All Fees Including Credit Cards/Paypal:

a. Online payments to be made via PayPal.

b. Cheques should be made payable to Rowing Adventures Ltd. (unless otherwise instructed). Payment should be sent to; Rowing Adventures Ltd., Setters Farm, Mount Pleasant Lane, Lymington, Hants SO41 8LS. Balance payments must be received prior to confirmation as no reminders will be sent.

c. The credit/debit cards accepted are: Visa, Mastercard, Switch.

d. Payments of £100 or more that are paid with a company/business credit card will be subject to a 2% surcharge, this charge is in line with our banking fees. There is no charge for personal credit cards.

5. Cancellation by the customer

a. All cancellations must be made by telephone (no answerphone messages will be accepted) or in writing. Rowing Adventures Ltd. will acknowledge a cancellation within 48 hours of receiving it. Until the customer has received confirmation, the original booking remains valid.

b. Late arrivals and no shows constitute as a cancellation and will be treated as such. No refunds or re-bookings will be given.

c. For cancellations, the customer will be charged on the following basis:

i. If we are made aware that you wish to cancel within 48 hours of your course or activity, you will lose your payment and we will be unable to rebook you. If we are given 7 days notice, we can offer a full refund or credit. Between those times, only 50% credit will be offered.

6. Cancellation by Rowing Adventures Ltd.

a. Whilst every attempt is made to ensure that courses/activities run, Rowing Adventures Ltd. may at times need to cancel due to dangerous and/or unsuitable conditions for the course/activity. In this circumstance we shall inform the customer as soon as is feasibly possible.

b. Rowing Adventures Ltd. shall notify the customer of cancellation of courses not less than five days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.

c. In the event of a cancellation by Rowing Adventures Ltd., customers will be offered the choice of a full refund of the fee paid, vouchers to the same value or another booking on a different date.

7. Complaints procedure

a. Please notify us in the first instance either via email or phone should you not be entirely happy with your experience. You will be sent a complaint form to be completed. We will aim to be in touch within 3 working days after receipt of the form. This is also the procedure to request/dispute refund decisions. No complaint/refund will be considered without the completion of this form.

8. Photographs

a. From time to time photographs taken on activities and courses may appear in brochures and promotional material. If customers do not wish to be photographed, please raise this with the course leader at the time.

9. Dietary Requirements

a. If you are being catered for, any special dietary requirements must be advised at the time of booking. Rowing Adventures Ltd. and their suppliers cannot accept responsibility for not being able to deliver special dietary needs at short notice.

10. Safety Regulations

a. Adventurous outdoor activities take place in various natural environments where there are natural hazards and risks to manage. Every effort will be made by staff to provide realistic training in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by the provider of activities and its staff.

11. Unruly behaviour

a. Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.

b. No person should be under the influence of alcohol before or during the activities. If a person is found to be under the influence of alcohol it will be at the discretion of the instructor whether this person will be able to take part in the activity. No monies will be refunded if the person does not take part.

12. Personal Property

a. Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to the negligence of the activity provider.

13. 100% Satisfaction Guarantee

a. Our satisfaction guarantee gives you the confidence to book, knowing that you’ll be refunded if for some reason we let you down. If you are not fully satisfied with your experience, you need to let us know in writing and then providing our full terms and conditions have been adhered to, we will refund you for your activity.